Regarding the experience
What can I expect from PULSE: Beyond Delight?
PULSE: Beyond Delight is a groundbreaking media art exhibition that reinterprets the energy and breath of Seoul. Building on the success of the previous Delight exhibition, PULSE delves deeper into the essence of Seoul through a more profound and intellectual lens.
Through immersive installations, PULSE unveils not only the dazzling landscapes of Seoul but also the true stories and spiritual resonances embedded in the lives of its residents. From mythical creatures to ultra-modern urban sceneries, PULSE presents a multifaceted and reflective portrait of Seoul.
Visitors will become participants in the living breath of Seoul rather than mere observers. They will interact with digital projections, walk through streets pulsating with the city's heartbeat, and discover themselves within the narratives of the residents.
By harmonizing cutting-edge technology with traditional art, PULSE honors Seoul's heritage while moving forward into the future. From pioneering installations to expressions of traditional culture, PULSE offers a diverse range of experiences that capture the vibrant spirit of Seoul.
Where is the experience located?
The event will take place at Borough Yards 219-221, Clink St, London, SE1 9DG.
Is there an exhibition app?
Yes, the exhibition app allows you to uncover the hidden augmented reality throughout the exhibition along with handy maps and room descriptions. It's available on
Google Play and
Apple Store.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 60 to 70 minutes.
Is there air conditioning?
There is no air conditioning.
Is the experience accessible for deaf people?
The Exhibition is accessible for deaf and hard of hearing customers. It is compiled mainly of visual displays.
What accessibility options do we have for someone visually impaired?
Unfortunately, the exhibition has a very strong visual component, so we don’t recommend it for those who are visually impaired.
Will there be strobe lights?
Some of the contents in this exhibition features strobe lights and areas of loud sound.The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy. Therefore it is not recommended for those with photosensitivity and sensitivity to noise.
Will food and beverage be available on-site for purchase?
No, but there are third-party food vendors in close proximity to the experience.
Can I bring food or drinks into the exhibition space?
Unfortunately, you cannot bring food or drinks into the exhibition space, and consuming them inside is not permitted. The walls and floors of the exhibition are a itself serve as screens for the media art installations. If food or drinks were to cause any contamination, it would directly impact the viewing experience for other visitors. Therefore, we recommend finishing any open beverages before entering, and if desired, you can leave them at the entrance to retrieve after your visit. This policy helps ensure an optimal experience for all guests while protecting the art
works.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted. There is a photobooth installed in the exhibition for which you can purchase access to. Photobooth tickets are available at a discounted rate when purchases as an add-on when you buy your tickets through the
Fever Website.
Are there chairs available? Can I be seated during the experience/exhibition?
There are parts of the exhibition where you will be able to sit, but there are others where you will be standing. If you have any special conditions, please ask the hosts so they can help you.
Will restrooms be available on site?
There are no restroom facilities within the exhibition itself but there are toilet facilities in Borough Yards.
Are there lockers available at the venue?
No.
Regarding the access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 15 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.
Can I bring animals?
Animals won’t be allowed at the exhibition, in order to make sure artworks won’t be affected. Only guide dogs are allowed. Thank you for your understanding.
Are service dogs allowed?
Yes
Is this a kid-friendly environment?
This exhibition is enjoyable for both adults and children. Please supervise children to prevent them from touching exhibits or engaging in dangerous behavior due to open displays and many stairs. Prams and pushchairs are not allowed inside and should be stored at the ticket office.
Is there an age requirement?
All ages are welcome and children under 4 years old are admitted free of charge.
Is the venue wheelchair accessible?
This exhibition is only wheelchair accessible on the ground floor, please be aware that this experience involves multiple steps and is only accessible in parts.
Is there a cloakroom? Can I bring in a pushchair or pram?
No cloakroom is available at the venue. Pushchairs or prams are not allowed in the experience, but they can be stored at the ticket office.
Is there parking available?
There’s no parking at the venue. Please use a public transportation.
What if the weather is bad?
Given this is an indoor event, the weather will not have any impact on the event running.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons. Food and drinks are not allowed inside.
Are wheelchairs available to rent?
Wheelchairs are not available for rent.
Can I smoke or vape?
No
Regarding the tickets
What ticket types are there?
Adult (13+), child (4-12), senior (65+) & Student (13-26), Reduced Mobility (ground floor only), Family Bundle (max. 2 adults, 4+ people), Group Bundle (+4 people) and Large Group Bundle (+10 people)
Children under 4 can visit free of charge, no ticket is needed.
What types of IDs are accepted?
Student ID card issued by schools or universities, passport, driver’s license. Physical card, photocopied images and mobile cards are all acceptable.
Above IDs issued in countries outside UK are also acceptable.
Can I purchase a ticket at the event?
You can purchase a ticket at the venue providing the session you are inquiring about is not sold out. If it is, we will not be able to sell additional tickets at the venue.
Where can I get tickets?
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please
contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our
T&Cs.
How do I book a ticket for my carer?
Carers are welcomed at the exhibition with free admission upon showing the
appropriate documentation at the entrance. Please note that the guest
requiring assistance must have a valid ticket. Here are a few of the
documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for Pulse: Beyond Delight can only be [purchased on Fever](https://feverup.com/m/181992 lse&utmcampaign=181992lon&cp_landing=cta-faqs). Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking or do you offer discount for groups?
Yes, we have an option for purchases over 4 people, please make sure to select the group tickets at the moment of your purchase. You can also book bigger groups (+10)
here
Do we offer press passes?
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.